Hampton Inn Louisville Northeast

We stayed two nights, on our first night we experienced issues with our air conditioner. The unit was set too warm and we could not adjust the temperature nor would the unit remain on. Additionally, when it turned off there was a continuous beeping sound that we would last for 5 or so minutes, needless to say it made for a warm long night. We sought assistance from housecleaning in the morning who called upon maintenance to address the issue. Within minutes Juan arrived and he assessed the situation and said he would need a little more time to research and resolve. We headed out and upon our return later that afternoon we arrived back to a cool room and a wonderful note from Juan. It read...... We got you a brand new unit, don't worry just relax as we set the temperature for you at 67. Enjoy and apologize for any inconvenience. Juan. Now that is service! We never saw Juan again to thank him in person but let the front desk now that we appreciate him. This world needs more Juans!!!!

It was a nice room, and I loved the shower. I liked having a mini fridge and microwave. The free breakfast was great! There was a nice selection of food and the scrambled eggs were pretty tasty. There's a wonderful Japanese restaurant in walking distance (across the parking lot). That's where we ate dinner.

Your facility was excellent. Staff was so friendly and helpful. We enjoyed our stay. They breakfast was so good and one of the best we have every had in hotels.The room was very clean. The outside sitting area was so nice.

Breakfast was great - tasted fresh, and plenty of options available. Our room was perfectly clean, the bathroom was well stocked and the facilities around the building were nice too. No extra charge for parking, and the person at the front desk helped us out with some suggestions for places to eat in town.